Recently I noted to a client that someone had posted a question to him on his Facebook page that he should pop in and answer it. This is something I always tell my clients to pay a lot of attention to – because people are engaging with your brand if they are posting comments here, you don’t want to leave them hanging.
He absolutely understood and went off to post an answer. Soon he was back saying he couldn’t find the note. Understandable because it is not directly on the wall comments, Facebook places these in a little area on their own called the “Recent Posts by Others” Box.
This video will explain how you can find this area and also how to respond back or like the person’s comment. If you are answering don’t hit the Like Comment button as well – I prefer to do one or the other, no need for overkill.
So take a look at the video and then you will know for certain where to look for this. I recommend checking it every time you are on the Facebook Page – or at least two times a week. You can’t get people talking unless you are there to talk with them! And the more you engage them and have them taking an action on your page – (liking a post, commenting etc) the more you boost your visibility to their contacts via the Facebook Newsfeed.